1. GENERAL All clients and visitors to Artcon Art Agency are subject to these terms and conditions. Derogations are valid only if agreed in writing. 2. DEFINITIONS Artcon Artcon Art Agency, the business name of the company responsible for managing and operating the art agency. Art Agency: Artcon Art Agency, providing art-related services, exhibitions, and events. Client: Anyone seeking or utilizing the services of Artcon Art Agency, whether through the website, in-person, or any other means. Artists: Individuals or groups represented by Artcon Art Agency for the promotion and sale of their artwork. 3. SERVICES Article 3.1 Artcon provides information about its services through its proprietary channels, on the website, and through direct communications. The details of services, including pricing and terms, are subject to change. Artcon cannot be held responsible for (incorrect) publication of information by third parties. Article 3.2 Clients can request and purchase art-related services through the website, in-person meetings, or authorized representatives of Artcon. Article 3.3 The client may be eligible for discounted rates or special offers based on applicable conditions. Artcon may require proof or verification to avail such discounts. Failure to provide valid proof may result in regular pricing. Article 3.4 Once the client has engaged in and paid for the services, cancellations or refunds may be subject to specific terms and conditions, as agreed upon in writing. 4. OPERATIONAL HOURS Article 4.1 Artcon publishes its operational hours through its proprietary channels, on the website, and through direct communications. Artcon reserves the right to change operational hours without prior notice. Article 4.2 Artcon may temporarily close its physical premises or parts thereof for maintenance or specific events. Such closures will not entitle clients to refunds, but alternative arrangements or compensations may be provided at Artcon's discretion. 5. CONDUCT AND RESPONSIBILITIES Article 5.1 Clients and visitors must conduct themselves within Artcon premises in compliance with the standards of public order and these regulations, while following the instructions of Artcon staff. Failure to comply may result in denial of access without refund or additional costs. Article 5.2 Clients are responsible for the behavior of their guests or invitees during events or exhibitions hosted by Artcon. Article 5.3 Smoking, eating, or drinking is not permitted within the art agency premises, except in designated areas. Article 5.4 Clients are responsible for their belongings while on Artcon premises. Artcon is not liable for any damage, loss, or theft of personal property. Article 5.5 Photography and video recording are permitted within the art agency, subject to the discretion of Artcon staff and without the use of additional lighting or tripods. 6. COMPLAINTS Clients with complaints can submit a formal complaint form to the Artcon Art Agency through designated channels. Artcon will respond to complaints within 15 working days. 7. LIABILITY AND FORCE MAJEURE Article 7.1 Clients enter the art agency premises at their own risk. Artcon can only be held liable for direct damages caused by its intent or gross negligence. Artcon's liability is limited to the extent of its insurance coverage. Article 7.2 Artcon will not be held responsible for any disruptions or failures in services caused by force majeure events. Force majeure is a suspensive or resolutive condition for these terms and conditions. 8. PRIVACY AND DATA USAGE Article 8.1 Artcon may collect and process personal data provided by clients for the purpose of providing services. The handling of personal data will be in compliance with relevant laws and regulations. Article 8.2 Artcon reserves the right to use photos and videos taken within the art agency premises for publicity purposes. Clients who object to appearing in such media should inform Artcon to prevent publication. Article 8.3 Artcon uses cookies to facilitate website usage and track online behavior. Data collected will not be linked to personally identifiable information. 9. APPLICABLE LAW Dutch law applies to these general terms and conditions and any disputes arising in the Netherlands. Spanish law applies to any disputes arising in Spain. 10. CHANGES TO THE TERMS AND CONDITIONS Artcon Art Agency may update its Terms and Conditions from time to time. Clients are advised to review this page periodically for any changes. The updated Terms and Conditions will be effective from the date of posting on the website. These terms and conditions are effective as of 2023-01-23. Contact Artcon: If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.